Shipping policy
Do you ship worldwide & how much does shipping cost?
Yes - we ship worldwide. We offer all customers FREE Domestic and International Shipping with tracking. No shipping cost & no sales tax - we want your experience to be simple and efficient - just the way we like it.
What are your shipping and processing times?
Standard Shipping Times
USA Free Shipping 4-10 days
Canada: 10 - 25 days
Europe: 9 - 21 days
Oceania: 10 - 25 days
Latin America: 10 - 25 days
Other countries: 21 - 30 days
Processing Times
94% of orders are processed after 1 business day.
Other orders can sometimes take 3-6 days to process after placing the order before shipping out. We do not ship on weekends.
Where can I find my tracking number?
When your items are shipped out, you should receive an automatic notification from the system via email providing you with a tracking number.
If you haven't received one or if the tracking number doesn't work, no worries. Contact us and we'll solve it!
If you need more detailed information, please shoot us an email at SUPPORT@CAREVIRGINHAIR.COM and we'll help you out!
Unexpected Delays
In some instances, the delivery may take longer than the standard shipping times stated above. Most of these delays are caused by international customs processing that we cannot control. Please contact us if your package is taking too long to arrive and we will work with you to resolve any situation.
ADDRESS CHANGES
Our warehouse staff works quickly, so if you notice an error please email us ASAP with your FULL NAME & ORDER # so we can try to catch your package before it is fully processed for shipping. There's no guarantee we can change it, especially once it leaves our warehouse, but we'll do everything we can!