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Shipping policy

Do you ship worldwide & how much does shipping cost?

Yes - we ship worldwide. We offer all customers FREE Domestic and International Shipping with tracking. No shipping cost & no sales tax - we want your experience to be simple and efficient - just the way we like it.

What are your shipping and processing times?

Standard Shipping Times

USA Free Shipping  4-10 days 

Canada: 10 - 25 days

Europe: - 21 days

Oceania: 10 - 25 days

Latin America: 10 - 25 days

Other countries: 21 - 30 days

Processing Times

94% of orders are processed after 1 business day.

Other orders can sometimes take 3-6 days to process after placing the order before shipping out.  We do not ship on weekends.

Where can I find my tracking number?

When your items are shipped out, you should receive an automatic notification from the system via email providing you with a tracking number.

If you haven't received one or if the tracking number doesn't work, no worries. Contact us and we'll solve it! 

If you need more detailed information, please shoot us an email at SUPPORT@CAREVIRGINHAIR.COM and we'll help you out!

Unexpected Delays

In some instances, the delivery may take longer than the standard shipping times stated above. Most of these delays are caused by international customs processing that we cannot control. Please contact us if your package is taking too long to arrive and we will work with you to resolve any situation.

ADDRESS CHANGES

Our warehouse staff works quickly, so if you notice an error please email us ASAP with your FULL NAME & ORDER # so we can try to catch your package before it is fully processed for shipping. There's no guarantee we can change it, especially once it leaves our warehouse, but we'll do everything we can!

STILL NEED ASSISTANCE?
CONTACT US AT SUPPORT@CAREVIRGINHAIR.COM 

 +1 321 607-7585 (USA) / + 33 6 52 53 09 93 (EUROPE)

Money Back Guarantee

We want you to be 100% happy with your hair. Try your bundles! If you are not 100% happy, let us know within 15 days of receipt and we'll exchange your bundles.

FREE SHIPPING ON ALL ORDERS !

Free shipping on all purchases typically arriving in 4 to 7 business days. We also offer Next Day Shipping when you need your bundles right away.

WORLD-CLASS CUSTOMER CARE

We're here to help you! Available to you via email or phone Monday through Friday 10AM - 5PM ET. Ask us about our bundles, get advice on a style, let us help you with an order, share your feedback with us.